Fitchek’s payment processing is powered by Stripe. When you open a company with Fitchek, you must have a Stripe account to receive your funds.
Fitchek never touches your money. Money from your sales arrive in your bank account on a 7-day rolling basis. That is, if you receive an order on Friday, the money will be in your bank account by the morning of the following Friday.
- Fitchek Application Fee: 12% + applicable tax
- Stripe: 2.9% + $0.30 per successful card charge
- You don’t pay anything for failed charges
$20 Fitness class (Tax included in price)
Fitchek Application Fee 12%: $2.40
Stripe 2.9% + $0.30: $0.88
Total Fees: $3.28
A dispute (also known as a chargeback) is managed by Stripe and occurs when one a cardholder questions your payment with their card issuer.
The issuer creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate C$15.00 dispute fee (for users in Canada) levied by the card network, is then deducted from your account balance.
There is a dispute resolution process through which you can respond and submit evidence to make your case that the payment was valid. If the dispute is found in your favor, the disputed amount and fee is returned back to you. If a dispute is upheld, the card issuer’s decision is final and the cardholder’s payment remains refunded.
To help our users submit the best possible response, Stripe provides a guided process within their Dashboard. This allows you to provide all of the necessary text and images you feel are appropriate.